Customer Reviews of our Services
We are a family business and take great pride in the service we give to our clients. We really do strive to be the best. We would greatly appreciate your comments on the service we provided to you and the care you received from our staff.
Paul J King
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Dad Funeral
23/01/2025 - EssexI would just like to thank all at Paul J King funeral services for the excellent and caring attention we have received after losing my beloved Dad. We had the funeral service yesterday and although it was heartbreaking it was such a beautiful send off and very fitting for my Dad. Unfortunately we have had to use Paul J King in 2017 when we lost my brother tragically to cancer. On both occasions for my brother Chris and for my Dad, Paul J King made both losses easier to deal with. In particular Lesley, she cared for them both whilst they were with Paul J King and it gave us great comfort knowing she was there to keep an eye on them. Her compassion and skills are rare to find these days and she is a credit to Paul J King. Thank you all again.
Amanda BettsDear Amanda, thank you for taking the time to write this at such a difficult time. I am pleased that together we were able to give your Dad the send-off he deserved. We appreciate that it must have been a hard day for you all. Lesley will be delighted to read this and know that her care and support was appreciated. Thank you.
Paul J King 24/01/2025 -
21/01/2025 - Essex
Paul J King arranged and conducted my Husband's funeral on 4th December. The care and service I received before his funeral was excellent and Lesley who was my point of contact was excellent too. However, almost 7 weeks after my Husband's cremation to still not be in pocession of his ashes I find very distressing and completely unacceptable. His cremation was held at Basildon Crematorium and I was told it would take a little longer for me to have his ashes as 'we don't go to Basildon Crematorium as often". I accepted that, and was willing to be patient, but after numerous visits to the South Woodham Branch asking when I can have his ashes and even offering to collect them myself I still don't have them! Losing my very much loved Husband of 43 years was heart breaking enough but this has just caused more distress to an already grieving family. Tomorrow is 22nd January which will be exactly 7 weeks since my Husband was cremated. Even allowing for the Christmas period 7 weeks of waiting to bring him home I find completely unacceptable and poor service!
Deborah LammasDear Mrs Lammas, I am so very sorry to read this and can understand the distress this must have caused you. Needless to say, since reading your comments, I have made internal investigations and it appears that our procedures at the Branch were not followed in this instance. I was unaware that you had made numerous visits regarding collecting the ashes and indeed that you had suggested collecting them yourself. I understand that you now have the ashes and can only apologise once again for the unacceptable service you received. I will be arranging for staff to have refresher training to ensure no-one else suffers as you have. Kind regards Paul
Paul J King 22/01/2025 -
Thank you
18/01/2025 - WiltshireWould just like to thank you all for such a wonderful service and for looking after our mum gwenllian green. A special thanks also for denise where nothing was ever too much trouble and answered all our questions. IT was a fitting tribute for her to be looked after with such care and compassion from such a wonderful team. She absolutely got the send off she deserved.Thank you so much for making such a hard day that little bit easier. Barry green
Julie BrownDear Julie and Barry, thank you so much for taking the time to write this. We are pleased that you were able to give your Mum the send off she deserved, even though it was a difficult day for you all. Denise will be delighted to read this and know that her care and help was much appreciated. Thank you. Kind reegards Paul
Paul J King 19/01/2025