Full-time Funeral Arranger/Administrator

An opportunity has arisen for a full-time funeral arranger/administrator to work predominantly at our Burnham-on-Crouch office but to work at any of our other five offices. The successful applicant would be expected to travel to all of our offices to cover for holidays and sickness, and to assist during busy periods. This is a new role and we are looking to recruit as soon as possible.

Please click here to contact us if you are interested in applying for this post.

Job Purpose

To work at any of our six offices to arrange funerals with clients and to carry out the associated administrative tasks; liaising with relevant third parties to organise funerals, memorials and pre-need funerals.

Person Profile

A focus on delivering high quality in every aspect of the role. Comfortable dealing with the bereaved. Reliable and empathetic communicator with the ability to appreciate clients’ feelings. Flexible to travel to each office – occasionally at short notice. Well-presented and business-like. Able to get on with others and be a team player. Must be adept in using a computer – particularly Microsoft Office.

Key Tasks

  • Receive clients into offices and chapels, including arranging funerals, memorials and pre-need funerals.
  • Liaise with clients, Nursing Homes, Ministers, Doctors, Hospitals and Coroner’s officers.
  • Receive donations for charities and maintain appropriate records
  • Participate in our Bereavement Support initiatives.
  • Cover telephones outside of normal office hours as part of a rota system.
  • Input data to our Funeral management software.
  • Attend monthly team meetings outside of normal office hours
  • Attend Chapel visits outside normal offices house, when required.
  • Promote the business externally by liaising with our local communities and identifying opportunities for the further development of the business.
  • Be involved with the community activities we are involved with, eg Christmas Fairs, Fetes, relevant Church Services. 

Training

  • Initially training is carried out in-house, but staff are expected to undertake external training leading to a recognised qualification.
  • Attend meetings of local / national professional institutions and relevant training days provided by these institutions.

Responsible to

  • Report directly to the business manager – Corinne Cadey

General

  • A Staff handbook is used throughout the company and staff are expected to adhere to its content.
  • Observe and adhere to all fire, health and safety and other statutory requirements.

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Part time/casual chauffeur/bearer

Approximately 5-16 hours per week, or as required.

We are currently looking to recruit extra staff from within the local community for this professional, yet hands on role. Duties will include acting as a chauffeur / bearer on funerals and cleaning the funeral fleet.

Participation in our 24-hours emergency rota system is essential as is a full driving licence.

Maintaining accurate records as required.

The candidate will require own transport as they will be working mainly from our garages in Chelmsford.

Uniform and training provided.

Please contact us if you are interested in this role.

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Working in the Funeral Service

It is often said that working in the funeral service is a vocation rather than a job, and it is easy to see why. Employees need to demonstrate a variety of skills and acquire a wide range of knowledge, underpinned by a genuine desire to offer as much help, guidance and assistance as is required by those they are called upon to assist.

While the funeral service is by no means an easy career option, it can be one of the most fulfilling and rewarding of all service careers.

The work-environment for funeral service employees can be both physically and emotionally challenging, sometimes stressful and, on occasion, distressing.

Many funeral service staff work irregular hours, including evenings and weekends. They are ‘on call’ and need to be available when their clients need them. Excellence in client care in the funeral service is paramount.

 

What type of work is available in the funeral service?

Broadly speaking, working in the funeral profession falls into three categories:

  • Administration
  • Operational
  • Conducting

Funeral Administrator / Arranger

The type of work undertaken by a funeral administrator/arranger:

  • Provide information over the telephone to the bereaved
  • Provide advice on funeral arrangements
  • Discuss with relatives of the deceased the style of funeral service, selection of the coffin/casket, funeral cars, flowers, etc, including costs
  • Arrange the printing of order of service sheets
  • Liaise with doctors, hospitals, clergy or celebrants
  • Make arrangements for burial or cremation
  • Escort mourners to the chapel of rest
  • Assist and support the relatives and friends through the arrangements
  • Organises all notices of the death and funeral arrangements in the media.

Funeral assistant / Operative / Driver/bearer

The type of work undertaken by a funeral operative, driver/bearer:

  • The removal and transportation of the deceased into the care of the funeral home
  • Preparation and presentation of the deceased
  • Preparing the coffin
  • Ensuring all funeral service vehicles are clean and prepared for each funeral
  • Driving the hearse and carrying of the coffin from the hearse into the crematorium, churchyard or other place of rest.
  • Assist and support the relatives and friends through the ceremony
  • Arrange for the transportation of floral arrangements

Embalmer – a specialist and highly skilled role.

Funeral Conductor

The type of work undertaken by a Funeral Conductor include:

  • leading the team on the day of the funeral and overseeing the transport of the coffin
  • overseeing the movement of the coffin into place at the crematorium or burial ground
  • managing the movement of the family and mourners at the service and committal
  • paging the funeral procession from the place the funeral starts and into the place of service and committal.

The Funeral Conductor is who everyone sees on the day of the funeral and therefore their role is key to the experience families and mourners have of the funeral. Very often it is the Funeral Director who will conduct the funeral.

 

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