Any of our offices will be able to answer any questions you may have about your funeral arrangements. We have also put together some answers to the most frequently asked questions below to help you.

When do I need to register a death by?

By law, all deaths in England and Wales must be registered, normally within five days (unless by prior arrangement with the registrar).

What should I do if a relative dies at home?

When a death which has been expected occurs at home or at a nursing home, the doctor who has been treating the deceased should be contacted. Provided the deceased has seen a the doctor during their final illness (within the previous 14 days) the doctor or a colleague will either attend to confirm that death has occurred, or will give permission for the deceased to be transferred to a funeral firm’s premises, if it is your wish for this to happen. You can then contact the funeral firm of your choice, who will attend to transfer the deceased to its premises.

What are disbursement costs?

Disbursements are the fees we pay on your behalf to external providers including:

  • crematorium or cemetery fees;
  • doctors' fees for cremation certificates;
  • fees for Ministers/Church/Organist;
  • removal of headstone / memorial;
  • death notices and acknowledgements;
  • floral tributes;
  • catering;
  • special requirements such as release of doves; Highland Piper
Why would the coroner be involved?

The coroner may be involved in instances where the death is sudden, unexplained or when the person has not been seen by a GP within 14 days. Look here for more details.

What do I do next if the coroner is involved?

Funeral arrangements may be made in the usual way, but a date cannot be confirmed until the coroner permits us to do so. Look here for more details.

Does it matter if I am not the Next of Kin?

No, provided the next of kin is aware or has appointed you to make the arrangements on their behalf.

Can I get help with the costs through the DWP (Department for Work & Pensions)?

Assistance may be offered in certain circumstances for example, when the applicant is eligible to any DWP benefits. Look here for more help on what the Government offers as help towards funeral costs. 

How many people can travel in your cars?

In our limousines we can carry six people. In our Saloon car we can carry four people.

Can children travel in your cars?

Yes. If a child requires a car seat in a normal vehicle you must provide and install your own car seat.

Can we fit a wheel chair in the boot of the cars?

If it folds flat, then we can accommodate it.

Can we have family bearers?

It is possible for family members to carry the coffin if they are physically and emotionally capable on the day. We cannot do a combination of our staff and family bearers.

Can we keep the flowers after the service?

Yes, the flowers can be taken away by the family.

Can we choose a female or male Funeral Director?

Yes, we can offer experienced male and female Funeral Directors.

Will we be advised on the costs in advance?

Costs will be discussed when making the funeral arrangements and a written confirmation will be provided before the funeral.

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