Customer Reviews of our Services
We are a family business and take great pride in the service we give to our clients. We really do strive to be the best. We would greatly appreciate your comments on the service we provided to you and the care you received from our staff.
Paul J King
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Unfortunately we had a not so great experience
20/11/2022 - EssexLosing our son in a tragic and sudden way, was and will always be hard for us all. We chose Paul J King as this is our local funeral home and wanted our son to be close by. I phoned to see if our son had been moved from the hospital to them and I was only then told he was in the Maldon branch. The reasons for this were explained to us and we was told once he was back in woodham they would let us know immediately. This did not happen, We was only made aware after another phone call to them by myself. A few days later I phoned once again to see if we were able to go and see our son. I was then told he was back in Maldon as he needed to go back to have his fitting. We was given the impression this was all done on his first time at the Maldon branch. To make everything worse, the Friday afternoon before his funeral on the Wednesday, I called them once again to see if we could see our son, as we hadn't been allowed as yet. I was told yes, from the Friday after 3. His father and stepmother went on the Saturday. I called again and I said I will be going on the Monday. I was then told this will have to be the last time as he is starting to smell!! His partner hadn't even been!! So we only had 2 days in all to visit our son at this funeral home and the way we were treated during the most horrific time of our lives is quite frankly disgusting and inhumane. The actual funeral and cars ect was beautiful. Unfortunately that is the only good in my review. We didn't get his ashes back for a few weeks as we later found out they only collect them when they next have a funeral at that crematorium. If we had known we would have collected them ourselves.
Donna WilkinsonDear Mrs Wilkinson Sorry for the delay in responding to your testimonial, but as I am sure you will appreciate I needed to carry out a full investigation and as this all happened nine months ago, I needed to go through old records. First and foremost, I must say how sorry I am that your son was taken from you in such a tragic way and can’t begin to imagine how difficult this must be for you and your family. It would seem that along the way there has been some miscommunication between our office and yourself. Yes, your son was collected from Basildon Hospital and taken to our Maldon branch for him to be prepared. However, he was taken to South Woodham Ferrers on the 9th March and stayed there. He didn’t return to Maldon at all. His coffin was ordered on 1st March, and as you know, was specially painted. This was not delivered until 11th March and Jamie was placed in his coffin that day and you visited him on 12th. Unfortunately, we had no control over the delivery of the coffin, but once it was received, we did our utmost to get it prepared and put into the Chapel of Rest. According to our phone log, calls were made to you on 9th, 10th 11th and 15th March. The content of these calls is not clear, but I can only assume that it was during these calls that some miscommunication took place, and for that I am sorry. With regard to the cremated remains, at the time of making the funeral arrangements you would have been told that we collect them on our next visit to the crematorium, but I do appreciate that there is a lot to take in at that time. Had we known you wanted them back quickly we would have made arrangements to do so. I appreciate that none of this will change the way you feel and for that I am truly sorry. I wish I had been aware of your issues at the time so I could have addressed them immediately. I do appreciate you letting us know how you feel and if there is anything I can do to alleviate your concerns, please contact me personally at any time. Kind regards, yours sincerely
Paul J King 24/11/2022 -
Iris Warren
18/11/2022On behalf of Iris's family, I would like to give a big thank you to all at Paul King Maldon. You were kind and caring. You didn't rush me and gave me time to collect my thoughts. I have used your services before and as usual, on the day you were calm and courteous and made a difficult time easier. Many thanks.
gillian owenDear Gill Thank you so much for taking the time to write this after what must have been a very busy time for you; ensuring that Iris had the send-off she deserved. We are pleased that everything went as you would have wished both before and on the day. I hope you have had time for some rest and relaxation. Kind regards
Paul J King 19/11/2022 -
John Thomas Robson - 17.8.2022
10/10/2022 - EssexMy family and I would like to thank Paul J King and his staff, especially Debbie at the Hullbridge office, for the help and support that they gave to us on the sudden and unexpected death of my husband John. Nothing was too much trouble and whatever I asked or enquired about was dealt with efficiently, compassionately and with sensitivity. We wanted to support a local Company and they did John proud.
Sue RobsonDear Sue, thank you so much for taking the time to write this at what must be a very difficult time for you and the family. Debbie at the office will be pleased to receive this feedback, thank you. We are glad that everything went as you would have wished and that you gave John to send off he so clearly deserved. Kind regards, Paul
Paul J King 10/10/2022