Customer Reviews of our Services
We are a family business and take great pride in the service we give to our clients. We really do strive to be the best. We would greatly appreciate your comments on the service we provided to you and the care you received from our staff.
Paul J King
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21/01/2025 - Essex
Paul J King arranged and conducted my Husband's funeral on 4th December. The care and service I received before his funeral was excellent and Lesley who was my point of contact was excellent too. However, almost 7 weeks after my Husband's cremation to still not be in pocession of his ashes I find very distressing and completely unacceptable. His cremation was held at Basildon Crematorium and I was told it would take a little longer for me to have his ashes as 'we don't go to Basildon Crematorium as often". I accepted that, and was willing to be patient, but after numerous visits to the South Woodham Branch asking when I can have his ashes and even offering to collect them myself I still don't have them! Losing my very much loved Husband of 43 years was heart breaking enough but this has just caused more distress to an already grieving family. Tomorrow is 22nd January which will be exactly 7 weeks since my Husband was cremated. Even allowing for the Christmas period 7 weeks of waiting to bring him home I find completely unacceptable and poor service!
Deborah LammasDear Mrs Lammas, I am so very sorry to read this and can understand the distress this must have caused you. Needless to say, since reading your comments, I have made internal investigations and it appears that our procedures at the Branch were not followed in this instance. I was unaware that you had made numerous visits regarding collecting the ashes and indeed that you had suggested collecting them yourself. I understand that you now have the ashes and can only apologise once again for the unacceptable service you received. I will be arranging for staff to have refresher training to ensure no-one else suffers as you have. Kind regards Paul
Paul J King 22/01/2025 -
Thank you
18/01/2025 - WiltshireWould just like to thank you all for such a wonderful service and for looking after our mum gwenllian green. A special thanks also for denise where nothing was ever too much trouble and answered all our questions. IT was a fitting tribute for her to be looked after with such care and compassion from such a wonderful team. She absolutely got the send off she deserved.Thank you so much for making such a hard day that little bit easier. Barry green
Julie BrownDear Julie and Barry, thank you so much for taking the time to write this. We are pleased that you were able to give your Mum the send off she deserved, even though it was a difficult day for you all. Denise will be delighted to read this and know that her care and help was much appreciated. Thank you. Kind reegards Paul
Paul J King 19/01/2025 -
Thank you
13/11/2024 - EssexPlease can we thank you for you for the wonderful funeral of our recent passing of our mum. Can we specially thank Lesley for being so lovely and how kind she was on the many occasions we visited and also for my numerous telephone calls. I remember her words when we last visited mum she said ‘ don’t worry I will look after mum ‘ and I know she meant it. The day of the funeral went perfect and can I again thank all that we’re involved on the day you were so professional and kind. Mum had the perfect send off.
Joan HaywoodDear Joan, thank you very much for taking the time to write this. We are so pleased that your Mum had the send off she deserved. Lesley will be delighted to read this and know that she was of help to you, as will the staff on the day. Thank you for your kind words. Kind regards, Paul
Paul J King 14/11/2024